Gary Bennett at Enghouse Interactive explains why today’s tech-savvy consumers expect far more than voice-based interfaces at contact centres and describes the benefits that video communications can ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Google appears to be taking a page out of Amazon's book ...

In the CRM arena, video has been a staple in marketing for years. But today a new wave of video technology is now positioning video at the forefront in customer support, bridging the gap between ...

AI video avatars and virtual agents transform customer support by delivering personalized, scalable, and 24/7 virtual assistance through cutting-edge AI video avatar tools. Pixabay, Alexandra_Koch In ...

SEATTLE--(BUSINESS WIRE)--Global cloud communications platform Infobip has launched live video support to help businesses resolve customer queries more quickly and shorten customer wait times.